Accounting Software Support Specialist

We are seeking an individual to provide technical support for an oil and gas accounting software company. This role will involve training new customers, assisting existing customers, and testing new software. You will interact with customers via phone, remote login, and email to ensure they are using the software correctly.

About the Position

We create, sell, and support specialized accounting software for the Oil & Gas industry. 

You should have significant experience and knowledge in accounting software. Experience working in an accounting software support center and/or oil & gas accounting is a bonus. We will provide you with extensive fully paid training so that you can do the job effectively.

Responsibilities

• Software:  Become an expert on our software with a solid understanding of common bookkeeping practices.

• Support:  Provide support to new and existing software customers

• Troubleshooting: Identify and resolve issues with the software

• Training: Provide direct training to users on how to use the software

• Collaboration: Work with customers and other teams

• New release testing: Perform software testing on new software releases & report bugs

• Issue reporting: Report issues to the development team

• Help materials:  Review and update training materials

Requirements
*Three years experience in bookkeeping, preferably using computerized software like QuickBooks or similar programs
* If you have a degree related to accounting, business, economics, or finance; bookkeeping experience may not be required
* Strong interpersonal skills and organizational skills.
* Excellent written and verbal communication is needed.

We have recently relocated to Rockwall.

To apply please send a resume to careers@roughnecksoftware.com

Please do not call. If you have any questions please email. We will be setting up appointments by email only.